Eligibility
Refund eligibility depends on the booking status, timing of cancellation, payment confirmation status, and Click-a-Cook support review.
Cancellation rules
Cancellations requested before service preparation may be eligible for a full or partial refund, subject to the Click-a-Cook refund policy and any work already completed.
Duplicate payments
If the same booking is charged more than once through the official app, verified duplicate payments may be reversed or refunded after review.
Failed payments
If money is debited but the booking payment status remains failed, customers should contact support with the transaction reference from the app for reconciliation.
Refund timelines
Once approved, refunds are typically processed back to the original payment source within banking and gateway timelines, usually between 5 and 10 business days.