Last Updated: June 2026
This Refund & Cancellation Policy applies to all bookings made through Click-a-Cook, owned and operated by Prime Ventures Global.
1. Customer Cancellation
More than 24 hours before booking
- 100% refund of the booking amount.
Between 6 and 24 hours before booking
- 50% refund of the booking amount.
Less than 6 hours before booking
- No refund.
2. Chef Cancellation
If a chef cancels a confirmed booking:
- The customer will receive a full refund.
- Prime Ventures Global may assist in arranging a replacement chef.
3. Service Not Delivered
If a booked service is not delivered due to a verified issue attributable to the chef, Prime Ventures Global may issue a full or partial refund after investigation.
4. Refund Processing Time
Approved refunds will be processed to the original payment method within 5 to 10 business days.
Actual credit timelines may vary depending on banks and payment providers.
5. Non-Refundable Charges
The following may be non-refundable where permitted by law:
- Payment gateway charges
- Platform convenience fees
- Applicable taxes
6. Dispute Resolution
Any dispute regarding a booking or payment must be reported within 48 hours of service completion.
7. Policy Updates
Prime Ventures Global reserves the right to modify this policy at any time without prior notice.
8. Contact Information
Prime Ventures Global
Email: support@clickacook.com
WhatsApp: WhatsApp Support