Last Updated: September 2026
Click-a-Cook is a service platform owned and operated by Prime Ventures Global.
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Click-a-Cook website, mobile applications, and related services.
1. Information We Collect
Depending on how you use Click-a-Cook, we may collect:
- Account and contact information: name, display name, mobile number, WhatsApp number, email address, gender, and date of birth or age.
- Partner application and verification information: profile photo, residential address, Aadhaar or other identity proof, address proof, police-verification, food-hygiene, training, or other certificates, cooking skills, languages, availability, experience, rates, and approval status.
- Location and service-area information: address, postcode, base and preferred service areas, travel radius, and a one-time precise GPS position when you choose “Use Current Location” to identify a nearby service area. We do not continuously track your location.
- Booking and service information: booking references, schedules, service addresses, menu and service instructions, booking status, assignments, earnings, and payout history.
- Emergency and safety information: an emergency contact’s name, phone number and relationship, plus SOS, safety check-in, issue-report, location-related support actions, and the booking or service-area context sent with those actions.
- Communications and user content: booking chats, operations-support chats, support tickets, messages, and files or media submitted through the service.
- Partner payout information: UPI ID or bank-account holder name, full bank-account number, IFSC, bank name, last four account digits, selected payout method, and payout records.
- Device and notification information: account or user identifier, device platform, push-notification device token, notification-enabled status, and token last-seen time.
- Payment transaction information: gateway order or payment references, amount, currency, payment status, and related timestamps.
2. How We Use Your Information
We use your information to:
- Create, authenticate, and manage accounts and applications
- Review identity documents, verify eligibility, and approve service partners
- Determine service availability, match customers and partners, and manage bookings
- Provide chats, customer support, SOS, safety, and issue-resolution workflows
- Send booking, account, support, and safety notifications
- Process customer or applicant payments and settle partner earnings through the selected payout method
- Prevent fraud, investigate disputes, maintain service safety, and comply with legal, tax, and accounting obligations
- Maintain and improve the reliability of the platform
3. Payments and Partner Payouts
Customer and applicant payments are processed through authorized payment gateways. Click-a-Cook may retain transaction references, amounts, statuses, and timestamps, but does not store complete card numbers, CVV values, card PINs, online-banking passwords, or payment-gateway authentication credentials.
Partner payout information is different from card-gateway credentials. When a partner configures payouts, Click-a-Cook stores the UPI ID and/or bank-account holder name, full account number, IFSC, bank name, and last four account digits needed to verify and make payouts.
4. Information Sharing
We may share information with:
- Customers and assigned service partners, limited to information needed to arrange and complete a booking
- Authorized operations, identity-verification, customer-support, safety, and finance personnel
- Cloud hosting, database, private file-storage, authentication, messaging, push-notification, payment, and payout providers acting for us
- Professional advisers, regulators, law-enforcement agencies, or government authorities when required by law or necessary to protect users and the service
We do not sell your personal information.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.
6. User Rights
Users may request:
- Access to their information
- Correction of inaccurate information
- Account deletion subject to legal requirements
7. Account Deletion and Retention
Chef and service partner users can request deletion inside the app from Profile > Delete account. Customers, or users who cannot sign in, can follow the instructions on our account deletion page. Verified requests are processed within 30 days. Booking access and device notifications are disabled when an in-app request is submitted.
We delete or anonymise personal information unless limited records must be retained for legal, tax, fraud-prevention, safety, dispute, or completed-transaction obligations. This may include identity-verification, booking, payment, payout, chat, support, safety, fraud-prevention, tax, and accounting records.
8. Children's Privacy
Our services are intended only for individuals who are 18 years of age or older.
9. Changes to this Policy
Prime Ventures Global reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page.
10. Contact Information
Prime Ventures Global
Email: support@clickacook.com
WhatsApp: WhatsApp Support